In Part 1 of this blog post, I described the circumstances that led to the creation and roll out of the Career Connection pilot and the formation of the Cisco Collaborative Knowledge digital workplace platform. Now I want to share more about the evolution of how all of this transpired.
Career Connection, as you may recall, is a learning platform for Cisco Service employees. It was developed after months of employee engagement, user testing, surveys, interviews, and executive input. The Career Connection platform offered employees a new way to collaborate and learn:
These technologies represented key foundational capabilities - knowledge sharing, formal and social learning -critical to the creation of Cisco Collaborative Knowledge. The proof-of-concept pilot for Career Connection went live in 2014, and it proved to be a breakthrough for Cisco Services, which until that time, relied heavily on formal learning programs. Once employees took to the solution, employees and managers benefited in a myriad of ways.
Career Connection as a learning and knowledge sharing solution, surpassed expectations for reskilling and up-skilling the workforce. Employees embraced the technology, too. Here's how they responded:
With such positive feedback to Career Connection, Learning@Cisco executives began asking: Could Cisco customers benefit from a similar platform to transform their own companies? To determine if there was an unmet need in the marketplace, Learning@Cisco connected with hundreds of customers to discuss their challenges and potential learning opportunities.
Armed with customer feedback, and the proof-of-concept pilot validated by more than 14,000 Cisco Services employees, Career Connection evolved from an internal learning offering into a fully integrated, cloud-based knowledge and learning digital workplace solution appropriately named Cisco Collaborative Knowledge.
To learn more about Cisco Collaborative Knowledge, visit our the Cisco Collaborative Knowledge site.