Huawei Industry O&M Services Build a Next-Generation O&M Indicator System

[Shanghai, China, September 23, 2020] At HUAWEI CONNECT 2020, Nick Zhang, Director of Huawei Enterprise BG Industry O&M Service Dept, delivered an open speech. The speech focused on industry Operation & Maintenance (O&M) system standards, and insights into Huawei's best practices in the Huawei ShenNong Unified O&M Platform (IMOC).

New business models and technologies are challenging the very foundations of traditional industries. The rapid, unrelenting change has forced global enterprises towards a single consensus: go digital or become irrelevant.

Massive data and services have migrated from offline to online. The role of O&M has changed from assuring devices to assuring services. However, the transition has introduced growing pains: the explosive expansion of virtual data exchange links among service applications, microservices, databases, and middleware pose great challenges to O&M services and platforms. Three primary difficulties have come to light: identification, demarcation, and backtracking.

Enterprise O&M departments urgently need to reconstruct their O&M systems from a service perspective. Based on an in-depth understanding of enterprise digital transformation objectives and services, Huawei has built indicator systems and data models and incorporated them into O&M platforms. By doing this, Huawei has helped to reconstruct and revolutionize enterprise O&M indicator systems in the way that best suits its needs. Further to this, by modeling the three key O&M indicators