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Delivering a Next-Generation Customer Experience
Mar 26,2014
Hi, readers! You haven't heard from me recently, as I've been travelling and talking to Cisco customers. My colleague Jason Bettinger and I recently had a wonderful time at CDM's Customer Experience Summit in Chicago, IL. CDM Media Summits bring toge...
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Mobility in the Store -More Dollars, Less Intrusive
Jan 09,2014
We're rapidly closing in on the NRF trade show being held in New York on Jan. 12-15. Cisco is at the expo on Jan. 13-14, and will be featuring several company speakers at the popular annual Big Idea sessions. I am honored this year to be one of ...
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Understanding the Internet of Everything for Retail
Jan 08,2014
Here at Cisco we are busy getting ready to go to NRF next week, which is being held in New York on Jan.  12-15. Cisco is at the show expo on Jan. 13-14, and will be featuring four company thought leaders in the annual Big Idea sessions. I asked ...
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New Insights into Shopper Behavior -with Some Surprises
Jan 07,2014
Happy New Year to all my readers, and best wishes for 2014! Of course, the retail year starts off with a bang at the NRF trade show being held in New York on Jan.  12-15. Cisco is at the show expo on Jan. 13-14, and will be featuring four compan...
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Pick the Low-Hanging Omnichannel Fruit
Dec 13,2013
This blog is the third of a series on how retailers are addressing the challenges of becoming an omnichannel business. We've talked about how omnichannel selling is not really about rushing to invest in some whiz-bang technology -in fact, I think sto...
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Omni-Tech for Omnichannel Selling
Oct 30,2013
My last blog talked about the challenges of becoming an omnichannel retailer, and how stores are still learning how to make changes that cut across their entire business. We discussed how, appearances to the contrary, omnichannel selling is still abo...
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How the Heck Do You Omnichannel?
Oct 07,2013
The buzz in retail these days is "omnichannel" -we see slogans such as "Engage with Today's Omnichannel Consumers," "Develop Your Omnichannel Business" frequently. Cisco itself uses this word often. But in all honesty, I don't think many people ...
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It's About Retail, Not Technology
Sep 12,2013
Hello, and welcome to my inaugural blog! I am happy to be here sharing my thoughts and experiences with you, because I have to tell you: I have the coolest job in the world. I've spent my entire life in retail, starting as a part-time worker while in...
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