The "We're Listening" blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we're doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you've heard from some of the experts who lead the improvement efforts. At the center of their efforts is Cisco's Ease of Doing Business program, which looks at all the customer and partner feedback from surveys, individual meetings and conferences to determine the biggest pain points, and then pulls in the right people from across Cisco to make change happen.

The Ease of Doing Business team recently returned from Cisco Live, where they captured valuable feedback from our customer and partner attendees. I've asked Steve Morrisey, who leads the program, to summarize his top moments from Cisco Live, and to give us a hint at the changes we have in the works.

Read the full article: The We're Listening Blog Series: Learning from our Customers at Cisco Live.