It is never ideal to "go it alone" during a cybersecurity breach. Talk about a high-pressure situation. Getting access to experts is critical: with a strong support team, you'll have more hands on deck so you can act quickly, and when you tap into skilled incident response experts, you have the benefit of their experience in other similar environments that can be applied to your situation.
IDC recently published an IDC MarketScape on Incident Response and made the same observation. The report states, "The experience that IR service providers gain from working on many different incidents at many different companies is an invaluable perspective that enterprises crave for strategic planning purposes."
We are pleased that Cisco is positioned as a Leader in the report, titled "IDC MarketScape: US Incident Readiness, Response and Resiliency Services 2018 Vendor Assessment -Beyond the Big 5 Consultancies"[1](download excerpt here). I'm very proud that the work our team is doing is recognized in a report such as this.
When I came into Cisco 3 years ago, I was very firm in my stance that I wanted to build an incident response business and capability that I could not only be proud of and evangelize, but would more importantly treat our customers like I would have liked to have been treated when I was on the other side of the table (spending time leading incident response teams at other Fortune 500s). I am proud of the fantastic men and women on our IR team who have worked tirelessly to execute this vision and always put our customers first.
I understand that customers have a lot of factors they evaluate when choosing an IR vendor. The IDC report noted, "The main reasons to choose a provider is their technical acumen, reputation for security technology, security operational management, and threat visibility."
Our experience at Cisco is the same. Our customers tell us the characteristics of our services they like best are:
If you are evaluating Incident Response services for your organizations, consider downloading this IDC MarketScape excerpt to learn more. We also encourage you to visit Cisco Incident Response Services on Cisco.com or contact us to have one of our experts speak with you.
[1]Source: IDC MarketScape: US Incident Readiness, Response and Resiliency Services 2018 Vendor Assessment -Beyond the Big 5 Consultancies";#US44257117; September 2018.