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TalosIntelligence.com is rolling out a new dispute system
Jul 23,2018
At Cisco Talos, we need customers to be able to provide feedback at all times, whether it be about false positives, false negatives, or missed categories. Because we deal with an abundance of data across our platforms - such as IPS alerts, AMP alerts...
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3 Insights on Digital Business Transformation and Software Support
Nov 29,2016
I recently had the pleasure of joining a twitter#CiscoChat co-hosted by @CiscoServices and Zeus Kerravala @zkerravala of ZK Research. We started the chat to debate the pros and cons of software support, but as we dove into the costs of downtime, it b...
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6 Ways to Take Advantage of Cisco Automated Technical Support
Apr 12,2016
"Support Automation" has been a promise for some time. We're now living the reality. So real, that we often don't even acknowledge how ubiquitous support automation has become in our personal lives, whether it is pre-filled online forms or customized...
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How to turn your customer crisis into a competitive differentiator
Dec 11,2015
Cisco strives to deliver a great customer experience, every time. It's a top priority at our company. But even with that focus, we still trip up from time to time. With the increasing complexity of today's IT environments and as our customers' busine...
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Helping You Transform in a Digital Age
Oct 22,2015
October marks five quarters since I took on a role to lead Cisco's Internet of Things (IoT) Systems and Software Group, a critical business for Cisco to help organizations connect the unconnected. And, wow, what an incredible time it has been. I'm so...
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Microservices Infrastructure Release 0.3
Jun 09,2015
On behalf of the development team. I'm pleased to announce the 0.3.0 release of Microservices Infrastructure. In the weeks since 0.2, we've added a number of features and improvements. The software can be downloaded at: https://github.com/CiscoCloud...
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Cisco Partners, Complex Support: Simplified
May 08,2014
I had the opportunity to attend Cisco's annual Partner Summit last month and I am excited about the news announced at the summit as well as the valuable conversations I had with our partners. The reoccurring topics I heard included cloud, innovation,...
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Cisco Small Business Support Community
May 30,2013
As a Small business owner, you know how to run your business efficiently.  So what do you do when you need support for your current Cisco small business network?  If you are like me, you will search the internet for a solution.  Hopefu...
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Why Engage Expert IT Services for Mobility and BYOD?
Mar 14,2013
Three Reasons: More Productivity, Revenues, andSavings How can you control the connections and user experiences-and security-of BYOD and other mobile devices that access your business network? Maybe you or your IT staff have the expertise and ti...
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