Recommends
The best noise-canceling headphones
It's more important than ever that you have access to a comfortable, noise-canceling headset.
Read now Apple's super-expensive AirPods Pro have not been without their bugs. We've known for some time of a problem where users experience a crackling or static sound during use, and Apple rolled out a service program to cover this issue in October 2020.
According to Apple, the affected units were manufactured before October 2020, and the original repair program offered cover for two years.
Now a year on, it seems that Apple has quietly extended this cover for an extra year.
The change to the support document was spotted by Reddit users.
Here are the symptoms to look out for:
- Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
- Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise
Either or both buds can be affected, and affected units will be replaced upon confirmation of the issue after an examination. The AirPods Pro case is unaffected.
Got a problem? Here are your options:
- Find your nearest Apple Authorized Service Provider
- Make an appointment with a Genius at an Apple Retail Store
- Get in touch with Apple Support
AirPods Pro and how they are tightly integrated into iOS
Apple
This powerful app tells you everything about your iPhone, iPad, or MacBook's battery
I can't recommend the 15-inch MacBook Air enough, even if it's not for me
Apple Watch upgrade time? How to choose between Series 8, Ultra, or waiting for Series 9
I tried Apple Vision Pro and it's far ahead of where I expected
- This powerful app tells you everything about your iPhone, iPad, or MacBook's battery
- I can't recommend the 15-inch MacBook Air enough, even if it's not for me
- Apple Watch upgrade time? How to choose between Series 8, Ultra, or waiting for Series 9
- I tried Apple Vision Pro and it's far ahead of where I expected